COVID 19 UPDATE (Our plans to do our best to keep all of us safe!)
To Our Glenda's Christmas Cottage Family,
We want Christmas to be a time for your family and friends to rejoice and maybe just forget a little bit of these crazy times while still remaining safe and healthy.
We are opening with strict safety measures in place . We’re following advice and guidance of local health authorities to ensure the safest possible environment for members and staff.
We are open every day except Monday 10-5pm. We will be open late on Fridays until 8pm. The number of people in the store at a time will be limited so please be patient with wait times. In response to this we launched our online store.
Our online store is open every day 24/7. Check our shipping policies for curb-side pickup and local delivery options if you live locally.
A mask or face covering (that covers nose, mouth and chin) is mandatory to enter our store or while picking up online orders.
Masks are not supplied at store, please bring your own. If you are unable to wear a mask, consider shopping online as an alternative. We reserve the right to refuse entry if a mask or face covering is not worn. Exemptions exist in accordance with applicable bylaws and orders, please refer to signs at store for details.
The COVID-19 pandemic has forever changed the world as it is having a dramatic impact on our lives, businesses and supply chains. In these unprecedented times, stress and concern can weigh heavily on us all, so we want to reassure you that our top priority continues to be the welfare of our customers and team members. As a business, we recognize that we are a part of your life and want to help create some normalcy around our favourite Christmas Season. In these times of uncertainty, we want to ensure our customers that you will still have access to all of our products and we will be continuing to receive more of these products from our suppliers so will keep posting as more arrives. We are all in this together, and we are doing our best to navigate in this quickly evolving environment, as we adhere to hygiene recommendations, government updates, and all regulatory requirements. In this climate, we are, and will continue to be, making decisions on a day-to-day basis, never losing sight of the end goal which is to ensure the safety of our staff and customers, while also remaining committed to delivering our goods and products during this difficult time.
With this in mind, we wanted to share an update on how we have already enhanced our safety protocols as we follow the guidance of global health experts at the World Health Organization (WHO) and Public Health Agency of Canada (PHAC) to prevent the spread of COVID-19.
- We have instructed our staff to follow the public health authorities’ guidelines regarding good hygiene by reminding them to frequently wash their hands and sanitize.
- We have implemented hourly sanitizing of all work surfaces and spaces.
- We have asked any of our team members who feel sick or are exhibiting flu-like symptoms to stay home and consult with a medical professional. Likewise, any of our staff members who have traveled are automatically self-isolating for the recommended 14-day period.
We are incredibly proud of our team members who have been working tirelessly to fulfill our customer orders. In these uncertain times when the deluge of information can feel overwhelming, we want to reassure you that we are mindfully working to balance the recommended steps to minimize the spread of COVID-19, while also ensuring that we can make Christmas available for our customers.
As such, these are the actions that we will be taking to not only help our employees stay safe and do our part in flattening the curve, but also to continue to provide goods to you, our customers:
We are encouraging our customers to place their orders on-line for pick-up in store. On the website, you will be able choose this option, but please know we will be working to fulfill orders as quickly as possible so you may receive your email notification that you can pick up your order earlier. We are also asking that you please refrain from calling the store to inquire on the status of your order as this takes team members away from fulfilling orders. We ask that you refrain from coming in prior to receiving this email confirmation to help us meet government regulated social distancing protocols. We are truly all in this together, and we encourage that everyone be mindful to be kind. Together, we will meet the challenges of these times.
We feel that these changes are essential at this time. We also recognize that you, our customers, may feel frustrated with the extra time it may take to receive your order. Please know we are doing our very best and ask for your patience and support while we do our part to keep our part of the supply chain open and operating as safely and effectively as possible. And, lastly, we cannot emphasize enough that this is the time to be kind and mindful of the fact that we are all in this together. Please be respectful of the policies that we have implemented and please work with us as we continue to work tirelessly to meet your needs. Time not spent on the phone, is time spent packaging and fulfilling orders. We appreciate you and you really are and always will be our Glenda's Christmas Cottage Family.
We wish you a Merry Christmas!
Glenda's Christmas Cottage